IT Drive

Your IT operations hub — manage assets, tickets, and field services in one place.

Features

Everything you need to manage IT field operations.

AI-Powered ID

Take photos and our AI automatically identifies make, model and serial number.

Multi-Tenant Platform

Manage multiple organizations in a hierarchy. Each company, partner, and field engineer has isolated data, their own settings, and SSO.

AI Ticket Inbox

Emails become tickets automatically. AI reads incoming emails, extracts fields, and creates draft tickets for coordinator review.

SSO & Billing

Each organization connects their own Microsoft or Google SSO. Independent Stripe billing with Starter, Professional, and Enterprise plans.

How It Works

A simple 4-step flow to manage your field operations.

1
Create Organization

Sign up, configure your profile, connect SSO and email.

2
Add Partners

Create sub-organizations and invite team members.

3
Receive Tickets

Via email (AI), ServiceDesk webhook, or manual creation.

4
Execute & Report

Field engineers check-in, capture assets with AI, and generate reports.

About Vicer

Vicer IT Consulting & Cybersecurity is a Colombian company specialized in technology consulting, IT field services and cybersecurity. We built IT Drive as our internal platform to manage field operations with the quality and traceability that our global partners demand.

We work with international partners like Excis to serve end clients across Colombia, providing on-site technical support, asset inventory and infrastructure services.

Vicer in Numbers

+100K
Implementation Hours
+50K
Product References
+40K
Development & QA Hours
+250
Technology Projects

Contact Us

Interested in IT Drive for your operation? Leave your details and an advisor will contact you.

Location
Bogotá, Colombia